Privacy policy

Politika privatnosti
Sandanik d.o.o., Budva, sa sjedištem na adresi Paštrovska bb, registarski broj: 5 - 0962712 / 001
, PIB: 03352803, PDV broj: 81/3106961-9, e-mail adresa za kontakt: info@sandanik.com,
prilikom obrade podataka o ličnosti postupa u skladu sa Zakonom o zaštiti podataka o ličnosti (u
daljem tekstu: „Zakon“) i svim relevantnim propisima.
Poštovani korisnici, molimo vas da pažljivo pročitate ovu Politiku privatnosti prije nego što
zaključite porudžbinu. Ovaj dokument objašnjava koje lične podatke prikupljamo, na koji način
ih koristimo, sa kim ih eventualno delimo, kako ih štitimo, kao i koja su vaša prava u vezi sa tim
podacima.

1. Prikupljanje i korišćenje podataka
Kompanija Sandanik prepoznaje značaj zaštite vaših ličnih i finansijskih informacija. Stroge
mere bezbjednosti uvedene su radi adekvatne zaštite svih vaših podataka. Prilikom korišćenja
veb sajta www.pongbot-europe.com, možemo prikupljati sledeće podatke:
 Ime i prezime
 Pol
 Datum rođenja
 Adresa isporuke
 Broj telefona i e-mail
 IP adresa i kolačići (cookies)
 Šifrovana lozinka (radi bezbjednosti pristupa)
Lični podaci se koriste isključivo u svrhe registracije, realizacije porudžbina, upravljanja
korisničkim nalozima i komunikacije putem e-maila, ukoliko ste za to dali saglasnost.
Ne prikupljamo podatke od lica mlađih od 18 godina. Ukoliko ste mlađi od 18 godina, molimo
vas da se obratite roditeljima ili starateljima kako bi oni izvršili registraciju i kupovinu.

2. Zaštita podataka i poverljivost
Vaši podaci su zaštićeni i neće biti prodavani, iznajmljivani ili dostavljani trećim licima van
kompanije. Podaci se mogu obrađivati isključivo od strane partnera koji nam pružaju tehničku
podršku i ispunjavaju visoke standarde zaštite, u skladu sa ugovorima o poverljivosti.
Zadržavamo pravo da delimo podatke sa povezanim pravnim licima unutar naše grupe radi
unapređenja korisničkog iskustva i ponude relevantnih proizvoda, ali nikada bez vaše
saglasnosti.

3. Korišćenje kolačića (Cookies)

Naš sajt koristi kolačiće kako bi poboljšao korisničko iskustvo i optimizovao prikaz sadržaja.
Kolačići beleže informacije o tome koje stranice ste posetili i koliko često, kao i vašu login sesiju
(ako je omogućena).
Kolačići se mogu onemogućiti putem postavki vašeg pretraživača. Za više informacija posetite:
www.allaboutcookies.org.

4. Tačnost i istinitost podataka
Prihvatanjem ove politike potvrđujete da su svi podaci koje ste naveli tačni, istiniti i ažurni.
Obavezujete se da nećete koristiti tuđe podatke niti se lažno predstavljati.

5. Prava korisnika
U skladu sa Zakonom, imate pravo da:
1. Zatražite pristup vašim ličnim podacima i informacijama o njihovoj obradi.
2. Ispravite netačne podatke ili dopunite nepotpune informacije.
3. Zatražite brisanje vaših podataka („pravo na zaborav“).
4. Ograničite obradu podataka u određenim situacijama.
5. Zatražite prenosivost podataka drugom rukovaocu.
6. Uložite prigovor na obradu podataka, naročito u slučaju direktnog marketinga.
7. Budućete obaviješteni o svakom potencijalnom incidentu koji može ugroziti vašu
privatnost.
8. Podnesete pritužbu nadležnom organu za zaštitu podataka o ličnosti.

6. Obrađivači podataka
Sarađujemo samo sa pouzdanim partnerima koji ispunjavaju sve pravne i tehničke uslove za
zaštitu podataka. Svi obrađivači postupaju u skladu s našim instrukcijama i važećim zakonima.

7. Linkovi ka trećim stranama
Na sajtu se mogu nalaziti linkovi ka drugim internet stranicama koje imaju sopstvenu politiku
privatnosti. Ne snosimo odgovornost za sadržaj, obradu i zaštitu podataka na tim stranicama.

8. Kontakt
Za sva pitanja, sugestije i zahteve u vezi sa vašim pravima i zaštitom podataka, možete nas
kontaktirati putem e-mail adrese: info@sandanik.com.

9. Ažuriranja politike privatnosti

Zadržavamo pravo da povremeno izmenimo ovu politiku u skladu sa zakonodavnim promenama

ili unapređenjima naših usluga. O svakoj promeni bićete blagovremeno obavešteni putem e-
maila.

Politika privatnosti poslednji put je ažurirana: 28.06.2025.

 

Privacy Policy
Sandanik d.o.o., BUDVA, with its registered oƯice at Pastrovska bb, registration number:
50968285, PIB: 03359638, VAT Reg. No. 30/31-23287-1, email address: info@sandanik.com,
adheres to the provisions of the Law on Personal Data Protection (hereinafter referred to as the
"Law") and all other relevant legal and sub-legal acts when processing personal data.
Dear customers, please read this Privacy Policy carefully before placing your order. This notice
explains the types of personal data we collect, how we use them, with whom we share them,
how we protect your data, and your rights regarding the same.
Use of Your Information
SANDANIK recognizes the importance of protecting the privacy of your personal and financial
information. Strict security measures have been implemented to adequately safeguard your
data. When using the website (www.pongbotsports.eu) SANDANIK collects certain data
from you. When you register on the Sandanik website to use our online store or sign up for the
newsletter, you must give us your consent to process and use your personal data in accordance
with this Privacy Policy.
You have the right to withdraw your consent at any time. However, the withdrawal does not aƯect
the legality of the processing carried out based on the consent before its withdrawal.
The Privacy Policy applies to all users of our website.
What data do we collect from you?
Sandanik collects personal data from website visitors who register and provide their
information, i.e., those who use our online store. Additionally, we use cookies that track IP
addresses so that we can improve our services and your shopping experience. The data we
collect includes your name, gender, date of birth, delivery address, email address, and phone
number. For your security, we also store an encrypted record of your password for logging into
our website.
Please note that we do not collect personal data from anyone under the age of eighteen. If you
are under eighteen, please ask your parents or guardians to register and then use the online
shopping options. Please do not leave any personal data on your own if you are under eighteen.
You use your personal data when registering on our website, managing our web services, and/or
to complete all orders you request on our site. We will only use email communication if you
approve such use when entering your personal data. Otherwise, we may use your information
solely to monitor our performance and improve our services or communicate with you
exclusively in your interest.
Data Protection
The sale, rental, or disclosure of customer data — name, address, email, and other information
— to third parties outside our company is strictly prohibited. Your personal information may be
processed by third parties only to assist with changes to the Sandanik website and is subject to
strict contractual confidentiality obligations.
We reserve the right to share your data within our company, including aƯiliated legal entities
domestically and internationally, so that you may receive notifications about items that may
interest you.
Data Security
Sandanik uses appropriate security measures to adequately protect the information you provide
us.

Cookie Acceptance
Cookies are pieces of information from each website that may be sent to your browser to
enhance your online experience. We use cookies to determine which pages you visited and how
often, so that your experience with us is better each time you return. For example, cookies allow
your password to be saved so you don’t have to re-enter it every time you visit our site.
Most web browsers automatically accept cookies, but you are not required to accept them. To
disable cookies, go to the "Help" section of your browser or read the information provided with
your browser. Your visits to our site will be significantly improved if analytical cookies are
enabled. For more details on cookies, visit https://www.allaboutcookies.org/.
Data Accuracy
By accepting the Privacy Policy, you guarantee that the personal data you provide on our website
is true, accurate, reliable, and current in all respects. Furthermore, by accepting, you agree not
to impersonate another person or use a false name or a name you are not authorized to use.
By accessing and using our site, you agree to the collection, use, and disclosure of your data as
outlined in this Privacy Agreement. Sandanik reserves the right to periodically update its Privacy
Policy, and it is your responsibility to monitor changes on our site. You will be notified of any
changes to the Privacy Policy via email.
If you are registered on our site and wish to delete your registration and personal data from our
database, please contact us.
The security of personal and financial data during online shopping is ensured through the
protection of confidential transaction data.
User Privacy Protection
We are committed to conscientiously protecting the privacy of all our customers. We collect
only the necessary, basic customer and user data and data necessary for business and
informing users in accordance with good business practices and to provide quality service.
Customers have the option to be removed from our database.
Personal customer data is available only to employees who need it to perform their work. All
employees and business partners are responsible for respecting privacy protection principles.
The data collected in this way is stored for 10 years.
User Rights
All our users have numerous rights regarding the collection and processing of their personal
data in accordance with the Law, which we ensure the application of.
Thus, any person who believes that we have collected and processed or are processing their
personal data has:
1. The right of access, i.e., the right to request information on whether we process their
personal data and to access such data.
2. The right to rectification, i.e., the right to request that their inaccurate personal data be
corrected without undue delay.
Depending on the purpose of the processing, the data subject has the right to
supplement their incomplete personal data, which includes providing an additional
statement.
3. The right to erasure, i.e., the right to request that their personal data be deleted, which
will be done without undue delay and in accordance with the Law.
4. The right to restrict processing, i.e., the right to request that the processing of their
personal data be restricted.

If this right is exercised, such data will only be processed with the consent of the person
using this right, except in cases of storage or for the establishment, exercise, or defense
of legal claims or the protection of the rights of other individuals or legal entities or for
reasons of important public interest.
5. The right to data portability, i.e., the right to receive their personal data from us in a
structured, commonly used, and machine-readable format and to request that these
data be transferred to another controller without obstruction from us.
6. The right to object, i.e., the right to object at any time to the processing of their personal
data processed for the purposes of direct marketing, including profiling to the extent that
it is related to such direct marketing, in which case we will no longer process their data
for such purposes.
7. The right to be notified in case of a breach
If a personal data breach occurs which may result in a high risk to the rights and
freedoms of individuals, we undertake to notify the data subject without undue delay,
with the notification including at least the name and contact details of the data
protection oƯicer or information on other means to obtain details about the breach, a
description of possible consequences, and a description of the measures taken or
proposed in response to the breach, including measures to mitigate possible adverse
eƯects.
8. The right to file a complaint
Processors
We cooperate with third parties to whom we may transfer personal data for processing
(hereinafter: Processors). The Processors we cooperate with fully guarantee the application of
appropriate technical, organizational, and personnel measures in a manner that ensures that
processing is carried out in accordance with the Law and that the rights of the data subject are
protected. Such Processors, with whom we enter into contracts in full compliance with the Law,
act exclusively in accordance with our instructions defining the purpose of the processing.
Third-party websites
Our website may contain links to third-party websites that have their own privacy and data
protection policies, which you can review on those websites, and accordingly, we are not
responsible for them.
Contact
For any questions and exercising your rights under the Law, you can contact us by email at:
info@Sandanik.com.
We strive to provide you with the best possible user experience. We hope the sections above
answer your questions, but if not, feel free to contact us.
This Privacy Policy was last updated on 28.06.2025.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at rrac3737@gmail.com